FAQ

Frequently Asked Questions (FAQ)
1. Orders & Shipping
Q: When will my order be processed?
A: After you pay, we will ship the goods as soon as posssible. All orders are processed and shipped from our own warehouse. Please allow extra time for your order to be processed during holidays and sale seasons.

Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. Shipping times and costs vary based on the destination.

Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email. Use the link provided to track your package.

Q: Can I change or cancel my order after placing it?
A: Changes or cancellations are only possible within 24 hours of placing the order. Please contact us immediately at [email protected].

2. Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unworn, unwashed items in their original packaging. Visit our Returns Page for details.

Q: How do I start a return or exchange?
A: Please contact us at [email protected] to begin the process.

Q: Do I have to pay for return shipping?
A: Return shipping costs are covered by the customer unless the item is defective or incorrect.

3. Products & Sizing
Q: How do I find the right size?
A: Refer to our Size Guide for detailed measurements and tips on finding the perfect fit.

Q: What materials are used in your clothing?
A: Our products are made with premium, eco-friendly fabrics designed for comfort and durability. You can find specific details on each product page.

4. Payment & Security
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other local payment options.

Q: Is my payment information secure?
A: Absolutely. All transactions are encrypted and processed through a secure payment gateway.

5. Contact Us
Q: I couldn’t find the answer to my question. What should I do?
A: Feel free to reach out via email at [email protected], or check out our Contact Us page for more options.